This post has expired - see the latest status post here.
Current Gmail/Website Contact Form/Communication Status/Issues:
We are WAY behind on nearly everything; see the previous status update post for the play by play and the plan for getting caught up, and see below for updates as they happen.
Dec 12: New assistant. Another family member; let's cross our fingers!! Welcome Maggie on board (not my mom, who also happens to be named Maggie, but another Maggie). So I am training a new assistant. Again. We are working on getting caught up. Again. Mistakes and delays are inevitable but I do have a system to ensure nothing gets lost, even though my double-checking everything means it might take a while. Fore more info on recent additions to the local trainwreck, see this post.
Dec 16: We are still struggling to get caught up (and it's still a challenge because the credit card company inexplicably decided in the buyer's favor on that last chargeback even though I could provide proof that I delivered in accordance with my published TOS *and* could provide proof of delivery, so things are def. not going my way this month, and shipping is still slower than usual because I can't always print shipping labels right away given the extremely volatile nature of my business account balance thanks to this; I only just got restocked on bottles and various other containers this week, and a few essential oils I was running low on or out of completely aren't coming in until tomorrow. But while Maggie and I are working on the inbox and the orders, Dee is still working on getting photos and listings uploaded, so there should be some new items in those on-sale categories before the coupon has expired. I'll post to announce that, though, once they've gone live.
Dec 20: I had to print labels for several bins full of packages these last couple of days, in several batches, and I had to do it through USPS.com for reasons pertaining to my business account status (read more details here). So if you have been waiting a good bit beyond the published estimated turnaround times and wondering where your package is, you should be getting notification through one of a few different methods over the next few days. The date you get your notification will probably NOT be the actual label ship date, and there's a good chance there have been or will be some hiccups with notification (again, more info here, but worst case scenario, you can log into Paypal and/or Shopify to see the status and label info). We are manually rechecking *everything* so nobody is going to fall through the cracks. This is all just going to take time.
In General: Please note that if you write to ask a question that is answered in the FAQ, item listing, booking or payment acknowledgment email, etc. (such as "what is the status of my order?"), and you have thus been provided with the information you asked about (even if you didn't read it when you got it), then your query has been marked as "responded" or "resolved" and filed. So if you wrote to say "when will you ship my order," you will get the same response every time you ask that question, and you won't get a different response by asking the same question again. Once you get the info letter that reiterates how notification works, your message is marked "answered" and filed. The only exception is if your package is eligible for a trace request; if that's the case, then we will investigate and get back to you when we hear from the USPS. (If you aren't sure, *read the order confirmation email* you were sent and/or the FAQ - it explains how all of this works.)
Please also note that unless you are writing to answer a question in an in-progress consultation conversation, then when you send a new email message in a thread that has a currently unread or unanswered message, your message moves down the inbox queue and is reordered according to the date of latest message. So by all means send more info if it's a burning issue, but if it is not a burning issue, just wait until I get back to you on the last thing for quickest response. My tagging/notification/flagging system ends up rewarding those who wait their turn -- the patient rather than the persistent -- and it is set up to notify me right away if you write on a case or issue that is pending because of info I'm waiting on from you. If you send a response in a different thread and do not follow the directions for contact about your case, your response will not turn up flagged as needing my immediate attention, and your message will go into the very large pool of random or new inquiries that I will respond to only after I have responded to the current things that need my immediate attention.
Bottom line: read and follow the directions! I don't want to run a huge business with a customer service department. I want to make my customer's items myself and I want to respond to my clients' queries myself. But I can only do this if people read and follow the directions. So if you want my personal attention, you have to follow the procedures :-)
Light Settings Booked or In Progress:
*As of Dec 2014, I am still working on double-checking all the files to make sure the lists got fixed after the formatting was stripped, so don't panic if you see your name isn't here and it should be - we're getting there.
YSY (Sgp) - 081R, 021714 - waiting on petition/photos
CC (Tai) - 1247-771H-112614
Some special/contracted light settings and runs of lights are tracked on the client calendar instead; basically, if I wrote up a contract for your work, it's not tracked as a light setting but as altar work, so see below for the Altar Work section.
Lights Done - Reports or Summaries Owed:
*As of Oct 2014, I am keeping up with services but am way behind on reports - see the dated updates above for more info on why.
*As of Nov 2014, I am still working on getting these updated and the code fixed after the formatting was stripped. I am still working on double-checking all the files to make sure the lists got fixed after the formatting was stripped, so don't panic if you see your name isn't here and it should be or if the status isn't updated - we're getting there and having to keep a lot of flaming things in the air all at once, so prioritizing is a doozy of a game right now.
VN - pro bono**
HK - pro bono**
BR - pro bono
CC (Bel) - 1057-700W-060614** BS (VA) - 930Nbl-063014** KL (MA) - 1107sh-072314 AK (Can) - 1119-8934-080314 BL (MA) - 1142-170M-082314 *RUSH* KY (WA) - 1132/1-6503-081514
AH (FL) - 1134-382-081614F
HK (IL) - 1152sh-082714 - run/summary
BL (MA) - 1151-971H-082614
KL (MA) - 1170-0100-090714
NR (NY) - 162Lbl-092514
CG (NY) - 1185-824-092714
BL (MA) - 1187-304T-093014
BS (VA) - 7422-100214 (pro bono)
AN/JS (OR) - 1188-132B-100114
VM (Can) - 1197-2719-100614
TB (Aus) - 1204sh-100714
TN (Can) - 542D-100814B
EES/TD (GA) - 1209-9150-101314
JR (Can) - 1214-0031-101914
If your report appears here and is not crossed out, I'm working on it. My reports are detailed and take time to type up. You'll get your report when it's ready (review your booking acknowledgment email for details about service turnaround times). I don't ever forget, because I don't rely on memory - I have a system. If you see your initials here and they are crossed out but you do not see your report in a day or so, though, and it's not in your spam folder, THEN you should ask me about it; if it's crossed off, that means I sent it or am sending it within a few hours if I'm doing a mass photo transfer, so we need to find out where it went if you don't have it.
*As of Dec 2014, I am still working on getting these updated and the code fixed after the formatting was stripped. I am behind on anything involving typing for the reasons outlined at the start of the post. I have not forgotten and when some of the dust settles with getting late orders shipped, i'll hopefully be offering free phone upgrades again to those who have been waiting longer than the estimated turnaround they were quoted. I'll post just as soon as I'm able to schedule those.
JM (CA) - 481J, 060814 - working
KY (WA) - *RUSH* - 7530bl-080714 - cancelled, refunded
KL (MA) - 1138-154H-081914 *RUSH*
KJ (VA) - 141E, 042014
GH (FL) - 1047sh, 052714
SS (Can) - 3349, 052914
BL (MA) - 1063-641S-061014
AW (FL) - 1157sh-082914 - canceled/refunded, blocked, and reported
SL (Ind) - 1080-025R-062914
KL (MA) - 1104-570C-071914
VM (Can) - 1072-5215-062414
JM (CA) - 882T-071214A (followup to 1016sh-705E-041214)
TN (Can) - 8944, 052514
AR (HK) - 1129-9510-081514
KY (WA) - 1155-6019-082814
MB (Aus) - 1165-354Y-090214
SB (IN) - 472S, 112013 -
DA (NY) - 1843, 012414 --
MW (MD) - 8158, 030814 -
AH/AJ (CA) - 5405, 022114 -
SG (FL) - 8602, 030814 -
BS (VA) - 210D, 041714 -
WT (NC) - 584Dbl-062014
KL (MA) - 1160-7258-083014 -
BS (GA) - 971L-062614 --
SS (Can) - 3549, 052914
EG (UK) - 884Ra-093014 -
DB (NC) - 1032-sh, 050414 - working
ML (NY) - 1083-734A-070114
CK (Sng) - 1110-420J-072914
VO (AZ) - 1183sh-092714
PM (IN) - 1208-9547-101014
FN (Aus) - 843761bl-101914 - canceled/refunded at client request; no reason given, never replied to intake: blocked
HW (IA) - 1218-293N-102514
RV (TX) - 1241-870V-112014
HD (NY) - 1262-A690-121614
MS (NJ) - 1281-0713-010115 (mini-consult w/ product prepped and shipped)
JS (UK) - 1286-8046-010915
*Jan 2015: Please keep in mind, if you booked a rush reading during December/Jan, that the turnaround times / guarantees apply to *BUSINESS DAYS*, not calendar days, and that there was a hefty chunk of "holiday/non-business-day" time in Dec/Jan. As of Jan 8, I am actively focusing on getting the queue formatting here fixed and the list updated, making sure all the orders are in the right place after playing assistant-musical-chairs, and getting caught up on readings. ,
KY (WA) - 0424-090913 - working
BL (MA) - 1167-832E-090314 - waiting on new question/issue
EM (UK) - 1260-105N-121014 - working
SS (Can) - 1270-6709-123014 - *RUSH* reading (booked on 21st) - working
EM (UK) - 1276-262E-123014 - *RUSH* reading (booked on 23rd) - working
Altar Work Booked or In Progress:
*Dec 16: I am behind on anything involving typing for the reasons outlined at the start of the post.
BL (MA) - 070214C - pending decision re petition/remainder
KY (WA) - 1256-8022-120814a
Altar workings booked or in progress, including special light settings or series that are arranged via contract, are tracked at the client calendar through Google Calendars (see next par. for more info), and you can see the status of your altar work in more detail there.
Altar Work Reports, Updates, and/or Photos Owed:
*Dec 16: I am behind on anything involving typing for the reasons outlined at the start of the post.
WH - uncrossing - delivered, then blocked and reported for dispute/chargeback/TOS violation
SS Jan bottle/jar reports
MC Jan bottle/jar reports
BL Jan bottle/jar reports
KY - 1256-8022-120814a photo
GR (TN) - 1259-8521-120914 *RUSH* - report and photos
TM (GA) - 1174sh-091114
NB: If you have an ongoing contract for runs of lights or honey jars, and you have NOT gotten access to the online client calendar I made so you can check the status of your work (on gmail/google calendars), then write me and I'll investigate why you didn't get one. If you already have a Google Calendar account, you will not get an invitation - it doesn't let me send one. You only get an invitation if you do not have a Google Calendar account. Once you have an account and/or the invitation, you should be able to log into your Google Calendars account with the email address you used to pay your invoice, and it should be available for viewing as "Karma Zain's Calendar" or something like that. If you have questions, please inquire in the current thread dedicated to your altar work instead of sending a new message. (The booking acknowledgment email now explains how this works in more detail, so see your booking email first.)
For God's sake, please don't try to contact me about an existing order or service by leaving a message here. Please just follow the directions in the order or service confirmation email you received - we *will* get to your message/service/order as soon as we can.
We are juggling a ridiculous amount of stuff lately and have not been getting much in the way of breaks lately, so we are relying on your patience borne of your previous experience with us and the decade of rep we've built of working with good will and in good faith, praying that that will count a little something against the immense frustration some of you may be feeling at the time it's taken for me to get back to you wtih a personal response over these last 4-8+ weeks. The financial hits I've taken lately are nothing compared to my personal disappointment in my inability to give my customers and clients the response time and service they expected and the potential loss of faith in me that comes along with that. There is nothing anybody could say that could make me feel worse about any of this than I already do.