August 13th, 2015

stabat mater dolorosa

ETA: fixed! status update - a.m. version (site is broken, I'm not dead)

*DOMAIN/NAVIGATION ISSUES: ETA: Fixed as of Th afternoon (the 13th) -- and at least when I checked last, the site came up via the url karmazain.com on both Chrome and Firefox. That's progress!
My site is down. I don't know when the problem will be solved - I have been working 8-12 hour shifts 7 days a week lately at an outside job. But I'm posting to say I'm going to fix it as soon as I can, I'm not dead, I haven't gone out of business, and nobody needs to panic about their orders or their money disappearing. Things are just still slow for the same old reasons.
*ORDERS: Related to the above, as outlined in previous posts, I have had to scramble for income since I quit my university job and the very few orders that come in through the shop get swallowed up by the hole in my account and/or by required supplies, and so I have a slew of boxed up orders sitting here that I haven't been able to ship. Since my site has been a little wonky for a while (esp. for Chrome users) and I don't have the skills to solve the problem definitively/permanently, and since I have been out of the house so much lately and haven't been able to get anybody else to solve it, and since the shop and back orders are still in a total disaster state and I haven't really had much in the way of orders coming in anyway, there's no income there either. So I've been working overtime to earn some cash so I can eat, pay rent, and hopefully have something left over to ship all these orders sitting here. Part of my check that I just deposited is going to printing labels today, in fact. Since I still don't know when I can dedicate phone time to catching up on consultations, and since I am still not anywhere near caught up on the inbox and I am sure there are some refund requests in there mixed up with all the notifications from Shopify and Paypal about how shit is fucked up and some people are forcing their refunds to the top of the list with disputes and chargebacks, I am going to try to start refunding consultations too. Unfortunately, for reasons I've covered in previous posts, I have to handle the physical items orders first.
I feel terrible about this and I feel terrible about having to repeat how terrible I feel.
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I am going to try my best to update again once I can say anything definitive about the site fixes, about getting orders out the door, and/or about progress on the inbox (why no, I haven't had much lasting luck with any of the SIX assistants I've trained in the last 12 months, but the one before last who was really pretty damned good is back in town and I'm trying to persuade her to come back aboard). I have a LOT of stuff to chase down and solve, I'm already exhausted, and i have to fit 8 hours of outside-the-house work into this day somehow too.
But I wanted to say that I'm alive and aware of the site being down and am trying to fix all the things. I'm working on getting some orders out the door first, though. Because the site is down, I'm not sure if notifications through it will work properly, but once it's back up I'll manually update the order statuses